Welcome to Bee Complex (Bee 群), a multilingual translation bot service on LINE (the "Service"). The Service is provided under the Bee Complex (Bee 群) brand by STARS GREEN ENERGY TECHNOLOGY CO., LTD. (繁星綠能科技有限公司; Taiwan Tax ID 90023834; email hello@beecomplex.co; "we" or "us"). Before starting a trial, chatting privately with LittleBee or subscribing, you must read these Terms and the Privacy Policy inside LINE and tap "I agree", as described in Section 12. These Terms are also provided in Chinese; if the two versions differ, the Chinese version prevails.
The Service provides a real-time multilingual translation bot for LINE groups (group translation) and a life assistant, "LittleBee", in private chat. It supports text and voice in Chinese, Indonesian, Filipino (Tagalog), Vietnamese, Hindi, English and Japanese. In a group, the languages in use are detected automatically and each message is translated into the group's other languages; languages can also be set with a command.
Users must be natural persons with full legal capacity or legally established legal entities. Minors under 18 may use the Service only with the consent of their legal guardian.
Trials and paid plans are tied to the user's LINE account. A plan belongs to the person who paid for it, not to a group. The plans are:
Every plan (including the free trial) has two usage limits, one for text translation and one for voice translation, counted separately: when one runs out, that kind of translation pauses while the other can still be used. Higher plans have higher limits. On paid plans, private chat with LittleBee and group translation share one allowance. You can check the share you have used at any time by typing /usage in LINE. Plan prices, days and number of groups are those shown in LittleBee's payment message and on this website at the time of payment.
Turning groups on and off: When the paying user sends any message in a group, that group is turned on automatically (up to the plan's group limit). When the paying user leaves a group, the group stops using the plan and the slot is freed. While the paying user or trial user has LittleBee blocked, translation pauses in the groups they turned on, and resumes when they unblock it; plan days keep counting while LittleBee is blocked.
Exceptions to turning groups on automatically: If a group already has another paying user's plan record, it is not switched to a new paying user automatically; the new paying user can take it over by typing /bind in that group only after the previous plan (including any hold period) has ended. A group that has used a paid plan cannot start a free trial, and each group can use only one trial allowance in total, even if a different member starts it.
If you pay during your trial, any unused trial allowance is added to the new plan, and the plan period starts from the time of payment.
To make sure each LINE account gets only one free trial, the Service creates a "trial record" when you add LittleBee as a friend. It is an irreversible encrypted code (it does not contain your LINE user ID in readable form or your conversations) and is kept long-term. See the Privacy Policy for details.
Payments are processed by ECPay. We never receive your full card number.
The Service is an online service not provided on a tangible medium and is activated immediately after payment. Under the proviso of Article 19(1) of Taiwan's Consumer Protection Act and Article 2(5) of the Regulations Governing Reasonable Exceptions to the Right of Rescission for Distance Sales, the 7-day right of withdrawal does not apply once we have informed you and you have agreed in advance (completing payment through the payment link means you agree). We recommend trying the Service fully with the free trial before paying. Once a plan is activated, payments are non-refundable except as required by law or as described in Section 8.
To protect service quality, the following are prohibited:
We may suspend or terminate the Service for users who violate this policy; fees paid will not be refunded.
Users may not use the Service to:
We may modify, suspend or end all or part of the Service. If the Service is interrupted for more than 24 hours for reasons attributable to us, we will compensate the affected days in proportion. We are not liable for unavailability caused by interruptions of third-party platforms.
Copyright in the Service's systems, code, interface and related content belongs to us. Copyright in messages you send through the Service remains with you or the original rights holder; we claim no ownership. You agree that we process your message content under the Privacy Policy for the purpose of providing and improving the Service (for example, translation quality, common phrases and the dictionary).
Translations and LittleBee's answers are generated by artificial intelligence, are for reference only, do not constitute professional advice, and are not guaranteed to be accurate, complete or suitable. For important legal, medical or financial matters, do not rely solely on the Service; please consult a professional. To the extent permitted by law, we are not liable for:
This disclaimer does not affect consumers' statutory rights under the Consumer Protection Act, and does not limit our legal liability for intentional acts or gross negligence.
These Terms are governed by the laws of the Republic of China (Taiwan). The Taiwan Taipei District Court is the court of first instance for disputes arising from the Service, without affecting consumers' right under Article 47 of the Consumer Protection Act and the Code of Civil Procedure to bring proceedings in another competent court.
Before starting a trial, chatting privately with LittleBee or subscribing, you must open these Terms and the Privacy Policy inside LINE, read them in full and tap "I agree"; without agreeing you cannot use these features. Messages from other members of a group are handled under Section 2(6) of the Privacy Policy. When these Terms or the Privacy Policy change, you must read and agree again before starting a trial or using private chat with LittleBee (including subscribing); translation in groups that are already on is not interrupted.
For any questions or consumer complaints, please contact us through our LINE Official Account @beecomplex or by email at hello@beecomplex.co, and we will respond as soon as possible.
← Back to Home