Privacy Policy

1. Data Controller

Personal data for the Service (the Bee Complex / Bee 群 brand) is collected by STARS GREEN ENERGY TECHNOLOGY CO., LTD. (繁星綠能科技有限公司; Taiwan Tax ID 90023834; email hello@beecomplex.co; "we" or "us"). You can also contact us through our LINE Official Account @beecomplex.

2. Personal Data We Collect

(1) Identifiers:

• LINE group ID (to identify groups and plans)
• An irreversible code of your LINE user ID (a hash used to recognize the same user; it cannot be turned back into your user ID)
• The LINE user ID of users who create a payment order (stored encrypted; used only by the system to send plan notices such as expiry reminders and payment results, and to move a trial to a paid plan)
• Trial record (a code computed from your LINE user ID with irreversible encryption, without the user ID itself; it records when the trial started and ends, trial allowance used, which group it is used in, and when and which version of these terms you agreed to)

(2) Conversation and content data (stored encrypted):

• Original text and translations from group translation, and your private conversations with LittleBee (including text transcribed from voice)
• Memory summaries LittleBee keeps for you (for example, preferences and news you have told LittleBee)
• The original text and translation of a reported message: any group member can report a translation (which may have been sent by another member); it is stored encrypted and our staff are notified by a LINE message to review it and improve translation

(3) Family dictionary: Names (possibly full names), nicknames, relationships, gender and notes about family members that you give with the /name command or tell LittleBee in private chat, used so translations use names correctly. This item is not encrypted, but it is linked only to the irreversible code of your LINE user ID and does not contain your user ID.

(4) Payment data: Transaction records returned by ECPay, including order number, amount, payment method, payment time, the first 6 and last 4 digits of the card, the authorization code, the authorization transaction number, processing time, the 3-D Secure result, and for WebATM payments the bank code and the last 5 digits of the account (for reconciliation and customer support). We never receive your full card number or full bank account number.

(5) Service usage records: Translation and AI usage statistics (time, language, characters or tokens, whether it was voice, cost), group language settings, and operation and error logs (without message content).

(6) Messages from other group members: When LittleBee translates in a group, it processes messages from every member of the group (including members who have not added LittleBee as a friend), and stores that content encrypted under this policy; in groups that are not turned on yet, LittleBee still detects message languages and records the group's language settings. Users who add LittleBee to a group should let the group's members know that the Service is in use.

3. Data We Do Not Collect

• Your LINE user ID in readable form (IDs of users who create a payment order are stored only encrypted; for others only an irreversible code is kept)
• Voice message audio files (not kept after transcription)
• Your LINE display name, profile picture or other LINE profile data (your display name and language setting are read only at that moment, to address you, choose the reply language, or let staff confirm who a plan is being turned on for, and are not stored)
• Your full card number

4. Purposes and Use

• Providing the Service: group translation, private chat with LittleBee, remembering what you tell LittleBee, plans and billing, payment notices
• Improving the Service: improving translation quality and LittleBee using codes in place of identities (for example, common phrases and the dictionary), without staff reading individual conversations
• Security and abuse prevention: preventing repeated trials and abnormal use, and maintaining system security
• Legal obligations: keeping necessary transaction records as required by law

Where, by whom and how data is used: to provide the Service, data is processed on our instructions by technical service providers we engage (messaging platform, cloud servers and database, AI and translation services, speech-to-text, and payment services), in the Republic of China (Taiwan) and abroad (Japan, the United States and Europe). These providers may process data only to provide the Service. We never sell, rent or trade your personal data to any third party.

Where required by law or by a government authority, we will provide relevant data following the legal procedure.

5. Retention

We keep personal data as needed for the business and as required by law, without a fixed deletion date, on these principles:

• Subscription and payment records: kept as required by the Business Entity Accounting Act
• Conversation and content data: kept long-term, as a basis for providing and improving the Service and handling disputes, until you request deletion under Section 8
• Operation and usage records (codes only, no message content): kept long-term as required by law and for billing audits and tamper protection, and not deleted on a deletion request
• System backups and archives: kept as needed for data security, with the same encryption protection as live data
• Trial record: kept even after you remove or block LittleBee or request deletion of your personal data, to make sure each LINE account gets only one trial (without conversation content or your user ID in readable form)

6. Security

• Encrypted storage: Conversation and content data are stored with international military-grade encryption (except the family dictionary, see Section 2(3)); the LINE user IDs of users who create a payment order are stored encrypted; other user identifiers are kept as irreversible codes.
• No human reading: Our admin tools have no way to view conversations, and staff do not read individual conversations. The exception is a message reported as a translation problem, which staff review to improve translation. Otherwise, specific data is retrieved only in the cases in Section 8 or when required by law, following our procedure, and every retrieval is logged.
• Encryption in transit: All data is transmitted over encrypted connections.
• Access control: Only our servers can access the database, using keys; encryption keys are kept separately from the database.

Conversation content in the database is ciphertext; without the encryption key, conversations cannot be read even if the database contents are obtained.

7. Cookies and Tracking

This website does not use advertising tracking cookies or third-party analytics tools; its fonts are provided by a third-party font service, so your browser downloads fonts from that service when you visit. The consent page opened inside LINE uses the LIFF component provided by LINE to confirm your LINE identity.

8. Your Rights

Under Article 3 of the Personal Data Protection Act, you have the following rights regarding the personal data we hold about you:

• To inquire about or review it
• To request a copy
• To request that it be supplemented or corrected
• To request that we stop collecting, processing or using it
• To request its deletion

To exercise these rights, contact us through our LINE Official Account @beecomplex. We will act after confirming your identity, and keep a record of each request handled. Under Article 13 of the Personal Data Protection Act, we will decide on requests to inquire, review or obtain a copy within 15 days, extendable by up to 15 more days if necessary (30 days at most); and on requests to supplement, correct, stop collection, processing or use, or delete within 30 days, extendable by up to 30 more days if necessary (60 days at most). If we extend the period, we will notify you in writing of the reason. After your personal data is deleted, payment records are kept as required by law but with information identifying you removed; the trial record is kept as described in Section 5.

You are free to choose whether to provide personal data; however, the Service must process your messages and identifiers to provide translation and LittleBee, so without them you cannot use the Service.

9. Changes to This Policy

Changes to this policy will be posted on this website; you must read and agree again inside LINE before starting a trial or using private chat with LittleBee (including subscribing); translation in groups that are already on is not interrupted.

10. Contact Us

For any privacy questions, contact us through our LINE Official Account @beecomplex or by email at hello@beecomplex.co.