Privacy Policy

Last updated: May 13, 2026 | Governed by the Personal Data Protection Act of the Republic of China (Taiwan)

🔒 Important: Bee Complex encrypts and anonymizes all user identification data. Conversation content is encrypted before storage. No personnel can read individual conversation content. Anonymized conversation data may be used to improve AI translation accuracy; individual conversations are never accessed by human staff.

1. Data Controller

The data controller for this service is Bee Complex. For inquiries, please contact us via our official LINE account: @beecomplex.

2. Data We Collect

(a) Identification Data:

LINE Group ID (for subscription identification purposes)
LINE User ID of paying subscribers (for administrative contact only)
Contact information voluntarily provided by paying subscribers (name, email — optional)

(b) Service Usage Records:

Translation usage statistics (timestamps, language codes, character counts, audio flag)
Group language preferences
Service error logs (excluding message content)

(c) Anonymized Conversation Data:

User and group identifiers are encrypted and anonymized; no individual can be identified from stored data
Anonymized conversation content may be used to improve AI translation quality
No personnel will access individual conversation content manually

3. Data We Do Not Collect

We explicitly do not collect or store the following:

Personally identifiable user information (all identifiers are encrypted and anonymized)
Audio files from voice messages
User names, photos, or other LINE profile data (unless voluntarily provided)

4. Purpose and Legal Basis for Collection

In accordance with Article 19 of the Personal Data Protection Act, We collect personal data for the following purposes:

Contract performance: providing translation services and processing subscriptions and billing
Legitimate interests: service quality monitoring, abuse prevention, and system security
Legal compliance: retention of necessary transaction records as required by law

5. Data Retention

We retain personal data in accordance with operational requirements and applicable law, without a fixed deletion schedule. Data is handled as follows:

Subscription and payment records: retained in accordance with the Business Accounting Act
Service usage records: retained as needed for service improvement and dispute resolution
Group language settings: handled upon service termination based on operational needs

To request deletion of specific data, please contact us as described in Section 7. We will process such requests to the extent permitted by law.

6. Data Sharing

We do not sell, rent, or exchange your personal data with any third party. Where necessary to provide the service, We may engage technical service providers bound by confidentiality agreements, who may process data solely for the purpose of service delivery.

We may disclose data if required by law or upon request from a competent government authority.

7. Your Rights

Under Article 3 of the Personal Data Protection Act, you have the following rights regarding your personal data held by Bee Complex:

Right to inquiry or access
Right to obtain a copy
Right to correction or supplementation
Right to request cessation of collection, processing, or use
Right to deletion

To exercise any of the above rights, please contact us via our official LINE account: @beecomplex. We will respond within 15 business days.

8. Data Security

We implement rigorous technical and administrative measures to protect your personal data, including:

International military-grade encryption of conversation content: Conversation content is encrypted before storage. No personnel can read individual conversations. The system processes data automatically when delivering the service only, without human access.
Encrypted data transmission: All data in transit is protected by encryption.
Access controls: Database access is strictly limited, with regular security maintenance.

These measures ensure that even in the event of unauthorized access, conversation content cannot be recovered or read.

9. Cookies and Tracking

This website uses essential cookies to maintain basic functionality. We do not currently use advertising tracking cookies or third-party analytics tools.

10. Changes to This Policy

We reserve the right to amend this Privacy Policy. Material changes will be communicated to subscribers via our official LINE account and posted on this website. Continued use of the service constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related inquiries, please contact us via our official LINE account: @beecomplex. We will respond within 15 business days.

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